Frequently Asked Questions
My parcel hasn't arrived, what should I do?
It is usually nothing to be concerned about. In the first instance please check the Parcel Force tracking details as it may be that it has been delivered to a neighbor or taken to a nearby post office. You should have been sent the tracking number in an automated shipment confirmation email. If further assistance is required please contact us on email@example.com
Can I have my order delivered to an alternative address?
Yes absolutely! Just add the alternative address when prompted in the Shipping Address section during the checkout process or select one previously entered from your address book
Are your products vegan?
Whilst all of our products are vegetarian, a few of our products aren’t classed as vegan.
The only ingredients we use that are sometimes classed as non-vegan are honey and beeswax. However, many vegans are still happy to use them, depending on the individual. We also only use organic beeswax.We only source the kindest ingredients from trusted organ certified suppliers who don’t practice unethical or cruel methods of farming, which is why we are able to label every single one of our products cruelty free.
Are your products pH balanced?
Our skin’s naturally protective ‘acid mantle’ is generally between pH 5-6. All our products are formulated to closely support this balance and enhance the skin’s protective ability and function as a barrier.
Our pure organic cleansing soap bars naturally have a slightly higher pH, due to the saponification process. Being mild and super natural means that they release moisturising glycerine from the rich botanical oils for an extremely gentle, non-drying and detergent-free cleansing.
Why do natural products cost more?
We would have to say because of the quality! Natural and organic products are based on ‘living’, full-of-goodness plant ingredient.
Also, as with foods, certified organics will cost more than non-organic as they are grown and harvested more sustainably without artificial fertilisers and pesticides - much loving care goes into producing that extremely high quality.
How are Amina’s Skincare products preserved?
Most of our products are preserved naturally through the blends of oils and essential oils. Our face and body creams are preserved using a blend of natural botanical extracts that are especially designed for use with organic certified skin care products. Derived from a variety of plants they contain natural ingredients with stabilising and antimicrobial properties.
What is / why organic?
It is little known that organic skin care is not legally regulated in the same way as organic food and drink. Skincare and toiletries can be called organic and natural, even if they contain a tiny percentage of organically grown ingredients and / or are mostly synthetic.You need to watch out for fake logos and false marketing too. Only certified Organic skin care products are safe and free from harmful chemicals. The only way to be sure that the product you are using is genuinely organic is to use products that are certified by a recognised and independent organic body.
What are we free from?
All our products are free from:
- Controversial chemicals
- Parabens & Phthalates
- Synthetic colours, dyes or fragrances
- Nano particles
- Animal testing
- Genetic modification
Are soap bars drying?
Soaps have a reputation for being quite drying, but we use the highest food grade Cold pressed organic extra virgin olive oil, as well as organic cold pressed coconut oil and a variety of organic plant oils. All these together make each soap entirely natural, mild and free from irritants. When oils are used, they create natural plant glycerine during the soap-making process which is moisturising rather than drying to the skin.
What is 'cold process' soap?
Our hand made soaps are made in a cold process. In such a process no cooking is used. The warmed oil are blended with the lye to produce the soap. This is excellent because it ensures the qualities of the oils remain intact and do not deteriorate as they are sensitive to heat.
What do you mean by eco-factory?
Our factory is located in a rural farm area, surrounded by olive and native trees. For us its very important that, although we have a factory ‘footprint’ in this environment, we keep plating trees to offset the footprint of our factory. Since our expansion, we’ve planted over 300 native species of trees.
Our eco-factory first and foremost is an environmentally friendly one as being compliant with international European standards of organic certification to which we belong to and abide by under Cosmos (EU) and Soil Association (UK), we have very strict environmental guidelines that we have to follow. These include our manufacturing process, waste management and our overall positive impact on the environment that we share. We vehemently adhere to these as they are part of our ethos and brand philosophy, not just because of the organic certification requirements.
For example one of our hero products: Aloe Vera Face & Body Cream. We grow our own organic certified aloe vera plants, which we harvest and process/infuse into the batches freshly on day of production, as we believe that minimal interference and processing to natural ingredients gives the highest quality product for our skin to best absorb and use. This is why we insist on fresh harvesting and infusion of the gel rather than ultra-processed, refined aloe vera extract of dehydrated powder forms that are found in most other aloe vera skincare products on the market.
Further to this, whatever remains from the processing of our aloe vera such as the peel and remnants, is repurposed in our compost which goes back to the farmland. We have a whole cycle and ethos of waste management’s reduction and composting where possible. We also recycle and treat our waste water. We have a water treatment plant which treats our waste water in order to divert it back into the earth.
Does coconut oil clog pores?
Coconut oil is actually termed a ‘dry’ oil and contains a unique blend of antibacterial fatty acids shown to be highly effective at controlling acne-forming bacteria and together with other actives, is a great ingredient in a product formulated for the care of oily and acne-prone skin. Coconut oil has unfairly been branded as 'pore clogging' (or comedogenic) thanks to some misinformation online which rates ingredients on a scale from 0-5, depending on how comedogenic it is. However, there appears no scientific basis to this and the ratings often vary from site to site.
Does castor promote unwanted hair growth?
There is no scientific evidence that castor oil promotes unwanted hair growth where there was no hair previously..
Is your sourcing of Dead Sea salt sustainable?
We source our Dead Sea salts sustainably through a government supplier of dead sea salts whom safeguard and oversee the supply of the salt and mud in a sustainable and controlled manner. This company ensures a responsible and sustainable harvesting of the Dead Sea’s salts and mud.
The salt extraction does not affect the delicate balance of the Dead Sea’s ecosystem. The shrinking and drying up of the Dead Sea is due to evaporation and the unfortunate geopolitical reasons, as less and less water is entering the Dead Sea.
Are your products gluten free?
Yes, all of our products are gluten free.Our hands-ray contains wheat ethanol which does not typically contain detectable residual gluten. Since ethanol is distilled, the distillation process should serve to eliminate any residual protein or peptides. Ethanol can be used in gluten-free product formulations.?
Do thick creams clog pores?
Ensure your skin care is non-comedogenic i.e. does not clog the pores. A good skincare routine plays a key role in maintaining balanced skin. Avoid the extremes of harsh, drying alcohol based products. While cleansing is key, stay clear of detergents that might aggravate soreness and inflammation. Opt for a sulphate free cleanser like Amina’s Soaps that are mild and moisturising . These gentle, natural face cleansers which act as a mild, antiseptic, rinse-off cleanser.
With Tea Tree and Lemon essential oils used as targeted treatments. They can help ease the discomfort of spots and provide your skin with antimicrobial benefits. A small amount can be applied to the problem area. Keeping your face clean is very important avoiding products such exfoliators which contain abrasives or granules. Also make sure to wash your face with a warm cloth and do so very gently, avoiding rough wash cloths.
Always ensure to moisturise adequately to help return balance to the skin. Even oily skin or more oily T zone areas need moisturising. Using Amina’s creams restores the natural balance of the skin reducing over production of sebum and oils. A balanced skin is a skin that is not over dry or over oily. Skin produces sebum as protection to maintain its health, protection and balance. Using skincare products laden with artificial chemicals and harsh chemicals strips the skin of its natural oils. This is often the leads the skin to over produce oils to replace the removed oils. Which makes the skin oily and out of balanced.
Difference between Rosehip seed oil and synthetic forms of Vitamin A on the skin:
Although synthetic vitamin A (in the form of retinol, retinyl palmitate, etc.) is sometimes touted as an “anti-aging miracle worker,” it is not considered as a good option for many reasons. The natural vitamin A derivative found in rosehip seed oil comes with complementary cofactors that prevent it from being irritating. Rosehip seed oil is extremely gentle and is for all skin types, even acne prone and very sensitive skin. Over 70% of the oil is comprised of two in particular – linoleic and linolenic acid – which improve hydration and skin elasticity. It also contains a significant amount of vitamin C, which is essential for collagen synthesis. To recap, these vitamins and and nutrients work synergistically to:
- Support scar healing (including stretch marks)
- Promote the production of collagen
- Help skin maintain moisture and plumpness
- Even skin tone, particularly brown spots
- Soothe eczema and psoriasis
What is the difference between using natural or synthetic forms ? According to research the body has been designed to use natural forms of nutrients and many times does not recognise the synthetic forms and does not know what to do with them.
Are your products safe to use during pregnancy?
With the exception of some of our essential oils which are particularly potent all of our products are suitable for use during pregnancy. We would even go further to say that we would recommend our products (minus the ones stated above) for use during after after pregnancy due to the levels of natural, non-toxic ingredients.
Nipple care:Our Calendula Cream is moisturising containing organic coconut, Cocoa Butter and extra virgin olive oils plus calendula to soothe and protect from cracking or soreness. Safe to use before, during and after breast feeding. Our Protective ointment is a soothing healing barrier that contains no water in the formula. This is ideal to protect the nipples between feeds.
Children:Are your products safe to use for babies and children? All our baby range products have been tested and approved for use on babies from day 1. Approved by paediatricians and dermatologists.
Cradle cap:with our Organic Baby Balm you can be sure of a natural and effective solution for stubborn cradle cap. Using our Baby Bath & Massage Oil to mild cradle cap is an effective way to release the crusts and moisturise the scalp.
Eczema:with our Organic Baby Cream you can be sure of a natural and effective solution for any skin irritations and eczema.
Nappy areawith our Organic Baby Balm you can be sure of a natural, effective barrier against wetness and irritation. Made with the purest ingredients, the balm is suitable for even the most sensitive skin.
Is calendula safe for babies?
Yes it is safe for use on babies. Our baby line includes the chamomile oil and the aloe vera area because these were the ones we tested and approved by paediatricians and dermatologists for use on extremely sensitive skin and babies.
Skin Conditions FAQs
I have impetigo - what cleanser should I use?
Tea tree is an amazing skin-friendly antibacterial and we suggest a regime based on this to try and break the cycle of infection and encourage healing. We would recommend our soothing Aloe vera Cream to cool, heal and soothe your skin to help its healing and reduce inflammation.
Is it normal to break out after new skin care products?
Whilst it isn’t usual with our products, it is possible to experience some breakouts after starting a new skin care regime.
Do I use face serums before or after I moisturise?
Our facial serum oils work best on slightly moist skin. By applying them before our moisturiser it will allow for optimum absorption of both products, locking in maximum hydration.
I have eczema
Eczema is a form of dermatitis and can take many different forms. It is often passed genetically and is very common in families. Other triggers include food allergens like dairy, gluten and nuts and bacteria. Eczema is sometimes associated with an unusually high level of certain bacteria on the skin. Therefore one important step is to make sure that you keep skin clean. Use gentle cleansers, though, that won’t strip your skin of its natural oils, and avoid artificial fragrances and perfumes which are one of the most common causes of dermatitis. 80% of the treatment of eczema is moisturising. You can not moisturise too much! Skin that suffers with eczema, typically does not produce enough fats and oils, so the protective barrier is weak. That means that regular moisturising is vital to prevent further dryness which in itself can be uncomfortable and itchy. As an eczema family ourselves, we are aware of the distress eczema can bring. We have focussed on creating skin care for the most sensitive and allergy-prone skin. We also have more info and advice in our guide.
I have psoriasis
Psoriasis appears as red, dry, flaky patches of skin and is a result of skin cells reproducing too quickly. The rapid production skin cells results in the skin shedding too quickly, hence flaking. Reducing stress may be the best natural treatment of psoriasis. Stress is a very common psoriasis trigger, so it is worth looking for effective ways to support you in busy or challenging times. It is believed that psoriasis responds well to a topical application of products rich in beta carotene. So choosing products with soothing calendula (with a high beta carotene content) may be beneficial. To combat excess flakiness and scaly patches applying a good natural moisturiser will aid replenishment of hydration and nutrients. Bathing in Dead seas salt may help soothe and balance the skin.
I have rosacea
Rosacea is characterised by areas of redness, flushing or widened blood vessels, often on the facial area. Rosacea is mainly seen on the face, but can appear on the back, neck and scalp area. Some ingredients in rosacea cream may actually make symptoms worse. The causes of Rosacea are still being researched, but a study indicated that cosmetic irritants can play a significant role. Also stress, alcohol and sun exposure are other triggers. The first easy step in rosacea treatment is to try and avoid synthetic chemicals that might be irritating your skin. In Amina’s Skincare products, we avoid artificial fragrance that are typical rosacea triggers. With a gentle skincare routine using calming plant ingredients, Acne Rosacea / Rosacea can often be improved. Aloe Vera offer particularly helpful properties - calming, balancing, regenerative. Other traditional remedies to calm and soothe inflamed skin include calendula and chamomile.
I have acne
Acne affects a significant percentage of the population and the majority sufferers are women. It is an uncomfortable condition which affects both self-esteem and comfort. Sometimes it is caused by hormonal fluctuations. A good skincare routine plays a key role in managing acne. Avoid the extremes of harsh, drying alcohol based products. Ensure your skin care is non-comedogenic i.e. does not clog the pores. While cleansing is key, stay clear of detergents that might aggravate soreness and inflammation. Opt for a sulphate free cleanser like Amina’s Soaps that are mild and moisturising . These are gentle, natural face cleansers which act as a mild, antiseptic, rinse-off cleansers. With Tea Tree and Lemon essential oils used as targeted treatments. They can help ease the discomfort of spots and provide your skin with antimicrobial benefits. A small amount can be applied to the problem area. Keeping your face clean is very important avoiding products such exfoliators which contain abrasives or granules. Also make sure to wash your face with a warm cloth and do so very gently, avoiding rough wash cloths. Always ensure to moisturise adequately to help return balance to the skin. Even oily skin or more oily T zone areas need moisturising. Using Amina’s creams restores the natural balance of the skin reducing over production of sebum and oils. A balanced skin is a skin that is not over dry or over oily. Skin produces sebum as protection to maintain its health, protection and balance.